Shipping policy

Thank you for shopping with The Happy Neighbor Beauty Shop. We work with fulfillment partners to offer a curated selection of beauty, grooming, and self-care products. Because products may ship from different fulfillment locations, processing and delivery times can vary by item.

ORDER PROCESSING

Please allow up to 8 business days for your order to be processed before shipment. Many products process sooner. Business days do not include weekends or U.S. federal holidays.

Processing time is separate from the time your package spends in transit with the shipping carrier.

DELIVERY ESTIMATES

Available shipping methods, charges, and estimated delivery times will be displayed at checkout when available.

Delivery estimates begin after your order has been processed and accepted by the carrier. These estimates are not guaranteed. Weather, holidays, carrier delays, address problems, and other circumstances outside our control may affect delivery.

TRACKING INFORMATION

When tracking information is available, it will be sent to the email address provided at checkout.

Tracking may take several business days to update after a shipping label is created. A label being created does not necessarily mean the carrier has received the package yet.

SEPARATE PACKAGES

Orders containing multiple products may arrive in separate packages and on different dates. Separate tracking numbers may be provided for each shipment.

ADDRESS CHANGES

Please review your shipping address carefully before placing an order.

If you need to request an address change, contact us at thehappyneighborbeautyco@gmail.com as soon as possible. We cannot guarantee that an address can be changed after processing or fulfillment begins.

Customers may be responsible for additional shipping costs caused by an incorrect or incomplete address when permitted by law.

DELAYED OR LOST PACKAGES

If your tracking information has not updated for 10 business days, or you believe your package may be lost, contact us at thehappyneighborbeautyco@gmail.com and include your order number.

We will review the shipment with the fulfillment partner or shipping carrier. Carrier investigations and replacement decisions may require additional time.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

Check around the delivery location.
Ask household members or neighbors.
Contact the shipping carrier.
Contact us within 5 calendar days of the delivery scan.

We will review the available information and help determine what options may be available.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please include:

• Your order number
• Clear photographs of the item
• Photographs of the packaging
• A photograph of the shipping label

Keep the product and all original packaging until our review is complete.

SHIPPING DESTINATIONS

The destinations currently available and any applicable shipping charges will be displayed at checkout.

If your destination cannot be selected during checkout, we do not currently ship there.

For questions about shipping or delivery, contact:

The Happy Neighbor Beauty Shop
Email: thehappyneighborbeautyco@gmail.com
Phone: (724) 704-0890

Shipping policy

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